HelpDesk Viewer 17+

Name: HelpDesk Viewer
Rating: 3.5 (2 reviews)
Author: IDrive Incorporated

IDrive Incorporated

Designed for iPad

- 3.5 • 2 Ratings

- Free

Description

Connect to the customer’s mobile devices or computers and resolve technical issues anywhere, anytime using HelpDesk by RemotePC.

Features
Connect to customers device from your iOS device.
Chat with customers via text during the session for better understanding of the issues.
Manage customer queries, access logs, etc., all in one place for efficient client requirement management.
Transfer files from your mobile device to remote computers and vice versa.

Apr 8, 2024

Version 1.1.2

1. Dark mode support
2. minor bug fixes

3.5 out of 5

2 Ratings

Frustrating First Experience

When using the app for the first time, my use case was to schedule my first session.

I couldn’t actually do so, as the time zone would not change to what I would select from the dropdown. I then tested the rest of the fields and found the interaction with the hour and minute for start time was very cumbersome.

When you were scrolling for the right hour and minutes, if you were not fast enough it would auto select where it stops at. You would constantly have to retap either the hour field or the minute field to keep scrolling to what you wanted.

Because of this issue, I just didn’t bother and stopped using the app for now. Since scheduling from the website on Safari is also not successful (can’t see the action button to complete scheduling from mobile), I am forced to only do it from PC/Laptop.

The developer, IDrive Incorporated, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.